Hi Expert,
Recently I installed Symantec Backup Exec 2010 R3. I manage to intstall remote agent to Windows Server 2003 with no issue. Until I install remote agent to Windows Server 2008 R2 SP1 with error as below. I can see inside remote install computer file, under Program Files, Symantec folder a RAWSx64 appear, but the agent not successfull install.
Please advice.
Thanks.
Log Install
04-03-2013,20:55:08 : EnumProcesses Counts: 55
04-03-2013,20:55:08 : Windows Operating System Version: 6.1
04-03-2013,20:55:08 : GetProductInfo returned success. Checking for CORE OS values.
04-03-2013,20:55:11 : Executing managed _Setup:
04-03-2013,20:55:11 : C:\ProgramData\Symantec\Backup Exec\RAWSx64\install\_Setup.exe
04-03-2013,20:55:12 : Loading XML from:
04-03-2013,20:55:12 : C:\ProgramData\Symantec\Backup Exec\RAWSx64\install\IFProducts.xml
04-03-2013,20:55:12 : ArgsDataParser::InitDictionary
04-03-2013,20:55:12 : AgentSeqDlgs::RawsDlgSequence
04-03-2013,20:55:12 : Set RAWS Media path: C:\ProgramData\Symantec\Backup Exec\RAWSx64\install\media\
04-03-2013,20:55:12 : RawsDlgSequence::CheckInstMode
04-03-2013,20:55:12 : BEOperations::BE_GetInstalledProdCodeVersion()
04-03-2013,20:55:13 : BEOperations::BE_GetInstalledProdCodeVersion()
04-03-2013,20:55:13 : Terminal Services enabled.
04-03-2013,20:55:13 : Terminal Services server has been set to Install mode.
04-03-2013,20:55:13 : Launching UI Install
04-03-2013,20:55:13 : Running in Installation mode
04-03-2013,20:55:13 : AgentSeqDlgs::ADlgWelcome
04-03-2013,20:55:13 : AgentSeqDlgs::ADlgInstallType
04-03-2013,20:55:13 : RawsDlgSequence::CheckInstalledProducts
04-03-2013,20:55:13 : BEOperations::BE_GetInstalledProdCodeVersion()
04-03-2013,20:55:13 : BEOperations::BE_GetInstalledProdCodeVersion()
04-03-2013,20:55:13 : AgentSeqDlgs::DlgChooseCustom
04-03-2013,20:55:13 : AgentSeqDlgs::ADlgPublishRemoteSrv
04-03-2013,20:55:14 : AgentSeqDlgs::AdlgInstallComplete
04-03-2013,20:55:14 : AgentSeqDlgs::Misc_BE_CommonOps
04-03-2013,20:55:19 : Local Install Agent
04-03-2013,20:55:21 : AgentSeqDlgs::ReadAdvertiseListKey
04-03-2013,20:55:49 : AgentSeqDlgs::ReadAdvertiseListKey
04-03-2013,20:55:49 : 172.16.250.224;
04-03-2013,20:55:51 : AgentSeqDlgs::AgentInstaller
04-03-2013,20:55:51 : Starting Install
04-03-2013,20:55:51 : In GetVMWareGuest().
04-03-2013,20:55:51 : RAWS MSI Command Line: EXE_ENVOKED=1 ALLUSERS=1 REBOOT=ReallySuppress INSTALLDIR="C:\Program Files\Symantec\Backup Exec\RAWS" INSTALLLEVEL=100 ADDLOCAL=VFF,VSSPROV,RANT64 TRANSFORMS="C:\ProgramData\Symantec\Backup Exec\{2E214FDB-1B99-4BF3-BEE4-43B82EB1D6AE}\1033.MST" RAWSADVRTISENAMELIST=172.16.250.224; ENABLEADVRT=1 PATCH="C:\ProgramData\Symantec\Backup Exec\RAWSx64\Updates\RAWSx645204RSP1.msp;" VMWAREGUEST = 0 INSTALLUIMODE=1
04-03-2013,20:55:51 : Running Install Mode
04-03-2013,20:55:51 : AgentInstaller::Install_Product_Thread
04-03-2013,20:55:51 : Launching MSI: C:\ProgramData\Symantec\Backup Exec\RAWSx64\install\media\Symantec Backup Exec Remote Agent for Windows Systems.msi
04-03-2013,20:56:21 : Discovered Total Actions: 138
04-03-2013,20:56:51 : The return code from the MSI is: 1601
04-03-2013,20:56:51 : AgentSeqDlgs::PostInstallActions
04-03-2013,20:56:51 : Cleaning up the symc status key
04-03-2013,20:56:51 : The return value for Symantec Backup Exec Remote Agent for Windows Systems returned error code: 1601
04-03-2013,20:56:51 : Clean up Symantec installer keys.
04-03-2013,20:57:53 : AgentSeqDlgs::Misc_BE_CommonOps
04-03-2013,20:57:53 : Dialog Sequence Returning errorlevel 1601
04-03-2013,20:57:53 : The Installation Failed!