Backup Exec job randomly failing and crashing DC

Hi,

We have a simple Backup Exec backup-to-disk job starting at 8:00 PM, every day.

Every 3 weeks or so, the backup job fails with "e0008821 - Job was recovered as a result of Backup Exec RPC service starting. No user action is required.". When this happens, the job fails immediately and does not proccess anything (byte count = 0).

This makes Active Directory to crash, and as a result our server becomes unresponsive. We have to hard-reboot it.

The backup job is a simple Backup Exec job, backuping a separate data partition and the Exchange Data Store. We have the latest version of Bacup Exec 12.

I have been searching for the cause of this issue for many days and haven't found anything. Any thoughts?

Thanks for helping me out.

Here is the backup job properties:

Backup Job Properties: Backup - Nuit

Source

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Selections

Selection list name: Backup - Nuit
Selection list description:

Selections/Resource Order

Selections
SERVEUR-GST
First Storage Group\*.* /SUBDIR
E:\*.* /SUBDIR
E:\RECYCLER\*.* /SUBDIR /EXCLUDE
E:\System Volume Information\*.* /SUBDIR /EXCLUDE
E:\Informatique\*.* /SUBDIR
E:\Informatique\Logiciels\*.* /SUBDIR /EXCLUDE
E:\Commun\Logiciels\*.* /SUBDIR /EXCLUDE

Resource Credentials

Resources Resource Credentials
SERVEUR-GST System Logon Account
First Storage Group
E:

Priority and Availability

Limit availability of this selection list for backup to the following daily time window: No

Job priority: Medium

Enable automatic cancellation for this selection list: No

Include job log with a notification to an e-mail or printer recipient: No

 

 

Device and Media

Device: Disk1
Media set: Disk1
Family name: Media created 8/7/2013 9:50:07 PM
When this job begins: Overwrite media

Restrict backup of the selection list to devices on the following media server or media servers in a pool: No
Eject media after job completes: No
Write checksums to media: Yes
Retension media before backup: No
Password protect media: No
Use Write once, read many (WORM) media: No

 

Maximum number of devices to use for resources that support multiple data streams: 1
Minimum number of devices, terminate job if fewer devices are available: 1

 

Settings

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General

Job name: Backup - Nuit
Backup set description: Backup - Nuit
Backup method for files: Full - Back up files - Using archive bit (reset archive bit)
Compression type: Hardware [if available, otherwise none]

Verify after backup completes: Yes

Advanced

Set Remote Agent priority: Normal Priority
Open file backup when Advanced Open File Option is not used: With a lock

Enable single instance backup for NTFS volumes: No
Back up files and directories by following junction points: Yes
Back up data in Remote Storage: No

Advanced Open File

Use Advanced Open File Option: No

Advanced Disk-based Backup

Use offhost backup to move backup processing from remote computer to media server: No

Microsoft Exchange

Exchange Server backup method: Full - Database & Logs (flush committed logs)
Mailbox backup method: Full - Back up messages - Reset archive bit

Continuously back up transaction logs with Backup Exec Continuous Protection Server: No
Enable the restore of individual mail messages and folders from Information Store backups: Yes
Enable single instance backup for message attachments: No
Perform consistency check before backup when using Microsoft Volume Shadow Copy Service (VSS) snapshot provider: Yes

Continue with backup if consistency check fails: Yes

Network and Security

Network interface: Use any available network interface
Protocol: Use any available protocol

Allow use of any available network interface, subnet, or protocol for remote agents not bound to the above network interface, subnet, or protocol: No

 

Encryption Type: None
Encryption key: None

Run backup immediately when Symantec ThreatCon reaches: No

Include job log with a notification to an e-mail or printer recipient: No

 

Frequency

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Schedule

Run according to schedule

Start no earlier than 8:00:00 PM and no later than 11:00:00 PM
Make the schedule go into effect on 5/17/2013

Schedule backup to run

On Monday, Tuesday, Wednesday, Thursday, Friday of the first week
On Monday, Tuesday, Wednesday, Thursday, Friday of the second week
On Monday, Tuesday, Wednesday, Thursday, Friday of the third week
On Monday, Tuesday, Wednesday, Thursday, Friday of the fourth week
On Monday, Tuesday, Wednesday, Thursday, Friday of the last week

 

Submit job on hold: No