Exchange server, restore failing with Backup Exec 2010

Hi,

Anyone help me on this issue.

I need to restore mail box from exchange server with Backup exec 2010, its getting fails with below error.

I checked port 10000 with remote agent, its opened and I reinstalled remote agent on exchange server from Backup Exec media server and again getting same error.

Restoration-srv-exchange01.vitaberry.localRemote Agent not detected on srv-exchange01.vitaberry.local.

RestauraciónV-79-57344-3844 - The media server could not connect to the remote agent on the computer srv-exchange01.vitaberry.local.

Restoration-srv-exchange01.vitaberry.localV-79-57344-3844 - The media server could not connect to the remote agent on the computer srv-exchange01.vitaberry.local.

Thanks in Advanced