Hello,
We have been using Netbackup with SLP duplications for over a year with no issues. Suddenly within the last two weeks I am having issues with duplications of SLP duplication from Advanced disk to tape of Exchange GRT backups. This has happened with a regular exchange database and also now a DAG setup. It does not happen for all images though, for the DAG the backup makes mulitple images and others duplicate fine but one seems to get stuck. In the activity monitor all I see is the SLP job with the two duplication jobs (we are copying to two tapes) and they show the operation as mounting. I have left them there for over a day and the state never changes.
This is Netbackup 7.1 running on Windows 2008 R2. We only have one master/media server.
Backing up from Exchange 2010 running on Windows 2008 R2
The job log shows:
30/12/2012 11:45:09 PM - requesting resource LCM_nayul-netbackup-hcart2-robot-tld-0
30/12/2012 11:45:09 PM - granted resource LCM_nayul-netbackup-hcart2-robot-tld-0
30/12/2012 11:45:10 PM - begin Duplicate
30/12/2012 11:45:10 PM - started process RUNCMD (1236)
30/12/2012 11:45:10 PM - ended process 0 (1236)
30/12/2012 11:45:10 PM - requesting resource nayul-netbackup-hcart2-robot-tld-0
30/12/2012 11:45:10 PM - requesting resource nayul-netbackup-hcart2-robot-tld-0
30/12/2012 11:45:10 PM - requesting resource @aaaad
30/12/2012 11:45:10 PM - reserving resource @aaaad
30/12/2012 11:45:10 PM - reserved resource @aaaad
30/12/2012 11:45:10 PM - granted resource 7997L5
30/12/2012 11:45:10 PM - granted resource HP.ULTRIUM5-SCSI.005
30/12/2012 11:45:10 PM - granted resource nayul-netbackup-hcart2-robot-tld-0
30/12/2012 11:45:10 PM - granted resource 7770L5
30/12/2012 11:45:10 PM - granted resource HP.ULTRIUM5-SCSI.003
30/12/2012 11:45:10 PM - granted resource nayul-netbackup-hcart2-robot-tld-0
30/12/2012 11:45:10 PM - granted resource MediaID=@aaaad;DiskVolume=D:\;DiskPool=AdvanceDisk;Path=D:\;StorageServer=nayul-netbackup.na.manwin.local;MediaServer=nayul-netbackup.na.manwin.local
The duplication jobs just show:
30/12/2012 11:45:10 PM - begin Duplicate
This job only started last night since I paused SLP, killed the service so the job stopped and froze the tape it was using because I thought maybe it was an issue with the tape. I had left it run or over a day before that and there was no change. Always in state "mounting"
I am not sure where to look to see what the issue is since I don't know to much about the netbackup log structure. What I do find odd is that the file list is empty (but I read this is normal sometimes until the duplication reaches a certain stage). I do need to find a solution though as the backup is filling up our disk and I can't run others. Also when the image cleanup tries to run it hangs when it reaches this client. I am guessing because it wants the duplication to be done first??
I really need a solution as I need to get these jobs done.
Thank you,
Brent