Dear All,
I'm recently experiencing an issue in my backup for one specific virtual machine.
Information about my infrastructure :
Media server :
- Windows Server 2003 Enterprise
- Backup exec 2010R3 SP1 with hotfix http://www.symantec.com/business/support/index?page=content&id=TECH167791
Virtual Machine:
- Windows server 2008R2
- SQL server 2008R2
- VMware tools installed without VSS
- Backup exec agent installed
- 3 partitions that are on the same datastore (no RDM)
VMware :
- version 5.1
Since last week (tuesday) my backup for all VMDK is in failed status due to this error :
Backup- VMVCB::\\vcenter\VCGuestVm\DATACENTER NAME\vm\VMNAME
- Error. Cannot backup directory \zzzVirtApp000zzz and its subdirectories.
I saw on this technote that a hotfix is available for this issue : http://www.symantec.com/business/support/index?pag...
But this hotfix is already installed since a long time on my media server + agents.
Other strange thing my backup failed tuesday to thursday but successfull on friday to sunday.
If I want to restore my VM via the GRT process, I'm able to see all partition the only missing thing is the SQL content.
I read a lot of article for this issue and normally the previous hotfix should fix the issue but it's not the case for the moment.
Anyone has an idea of what to do next ?
Regards,